Birthday cake never arrived despite extra delivery fee; consumer commission orders Rs 4,000 compensation

A man will receive Rs 4,000 in compensation after an e-commerce company failed to deliver his grandmother's birthday cake, despite charging extra for delivery. The consumer commission found the company guilty of deficiency in service, ordering a refund of the cake and delivery charges with interest, plus compensation for harassment and litigation costs. The company's claim that the recipient refused the order was disproven by audio evidence.