BT is axing traditional landlines in a huge shake up of the country’s network and dozens of areas are set to switch over soon.
Millions of phone users will be moved to digital landlines as the firm continues to withdraw older landlines.
BT customers worried about its Digital Voice system can ask for help in one of more than 100 advice sessions
It is part of the telecoms giant’s plan to migrate all of its customers from copper landlines to digital phones by January 2027.