McDonalds is removing its AI drive-thru voice ordering system from over 100 restaurants after its mishaps went viral
McDonald's.
AP Photo/Seth Perlman
- McDonald's is removing its Automated Order Taker technology from over 100 restaurants.
- The food chain collaborated with IBM in 2021 to develop and deploy the AI software.
- Videos showing flaws with the technology at McDonald's drive-thrus went viral in 2023.
The advent of generative AI was supposed to devastate jobs across industries, including restaurants.
Turns out it's not quite there yet.
McDonald's told franchise...
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