Niles: I’d rather wait in line than use Disney’s virtual queue

Innovation has driven some amazing new experiences over the past generation at Disneyland and leading theme parks around the world. From ride systems to Audio Animatronics to projection show effects, innovation in technology has helped to create experiences that feel more immersive and engaging than ever before.

But in business and operations, I am much less enamored of what innovation has brought theme park fans. Please, can we just go back to old-fashioned waiting in line?

Disney...