Airbnb's customers keep complaining about the costs compared to hotels. The company seems to be listening.

Jesse Grant/Getty

• Airbnb's customers have complained about rising costs due to extra cleaning fees.
• The CEO addressed the pricing complaints and announced initiatives to improve the pricing structure.
• The initiatives include a total price display, new discounts, and a price-comparing tool for hosts.

When Airbnb started, CEO Brian Chesky said its tagline "was a cheap, affordable alternative to a hotel" ...