Amazon puts humans back in the loop as its retail website crashes from ‘inaccurate advice’ that an AI agent took from an old wiki

Amazon repurposed its regular weekly retail technology meeting Tuesday to figure out why its retail website keeps breaking. The answer, buried in internal documents and then quickly deleted, according to the Financial Times: its own AI initiatives.

Four high-severity incidents hit its retail website in a single week, including a six-hour meltdown last Thursday that locked shoppers out of checkout, account information and product pricing. The meeting, run by the senior vice president who oversees Amazon’s ecommerce infrastructure...