Former IRS Commissioner: Here’s how we used AI to create immediate value when taxpayers scrutinized every dollar

As companies continue to invest billions in AI, employees and shareholders are more frequently demanding to see tangible results. Yet, at the end of 2025, only 15% of executives reported that AI integrations increased profits. To understand how businesses will close the gap between AI enthusiasm and returns, look to a surprising place beyond the private sector: the Internal Revenue Service.

A government agency might not seem like a typical business, but it faces this same urgency to...