OpenAI digs in on a fundamental disconnect in new research: AI is ready for primetime, many businesses aren’t

Good morning. AI has officially moved into the mainstream. 

At last week’s World Economic Forum in Davos, OpenAI CFO Sarah Friar noticed a shift: AI is no longer treated as a future experiment or a side conversation. Instead, world leaders are discussing it alongside geopolitics, energy, and security—as a core piece of economic infrastructure.

But there’s a problem. Most organizations aren’t actually using AI to its full potential. Friar, who joined OpenAI in June 2024, kept hearing the same concern at Davos...