The Sonos app fiasco: how a great audio brand nearly ruined its reputation
Image: Sonos
In 2024, Sonos gave everyone a valuable lesson on the worst way to introduce a redesigned app. It was too soon, too buggy, and too careless.
In May 2024, Sonos released a completely rebuilt and overhauled mobile app for Android and iOS. The new software was meant to improve performance, make the app feel more customizable, and allow for new features in the future. But customers immediately complained about countless bugs, degraded Sonos speaker system performance, and features that had gone missing.
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