McDonald’s will stop testing AI to take drive-thru orders, for now
A McDonald’s in Pittsburgh. | Photo: Paul Weaver / SOPA Images / LightRocket via Getty Images
If your local McDonald’s has been getting your order confidently wrong with an AI chatbot at the drive-thru, I have good news for you: The company is ending the program for now. The company told franchisees that it’s winding down an AI drive-thru ordering partnership with IBM “no later than July 26th, 2024,” according to trade publication Restaurant Business.
The company will reportedly...
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