Sonos customers unleash frustrations over redesigned app in community AMA

A week after introducing a redesigned, sleeker app that omitted many core features, Sonos held an Ask Me Anything event on its forums today. The purpose was partly to make it clear that customer frustrations are being heard. But as has been the case since last week, the feedback skewed overwhelmingly negative. This company’s community remains pretty damn angry over losing software capabilities like local music search, sleep timers, and more with no warning.

Many participants...