I will never fail to be staggered by the improvements that World of Warcraft has made in a few short years, especially given my miserly perspective on it circa 2020. I wouldn't even say that perspective's been unwarranted—quite the opposite. Shocking allegations of workplace culture issues slammed broadside into one of the most disappointing expansion launches in MMO history. Blizzard got put on the naughty step, and it pretty much had it coming.
Steven Messner does a great job laying it out in the article I just linked...