The chances are if you've ever done your research on an item online, you have checked out consumer reviews. It's a good way of ensuring what your average person thinks of an item but, as a recent FTC case shows, it can be easily manipulated.
The FTC has announced a new crusade to stomp out bad, bought or manipulated reviews. The US agency has most recently taken aim at Sitejabber, a site that uses AI to aggregate consumer scores for websites to inform consumers of reputability.
The...