Sony says it should've gotten more feedback before launching Concord, but it isn't done with live service games despite 'a certain amount of risk'

Sony says it should have solicited more internal and external feedback before launching Concord, the multiplayer shooter that sold so poorly the publisher canned it just two weeks after it launched. Next time, Sony will need "more detailed confirmation, or validation" that a given live service game can be successful, executive Hiroki Totoki said during a recent Q&A with investors.

"We are still in the process of learning," Totoki said through a translator in response to a question about Sony's live service pursuits.