After damning reports on its warranty procedure in the US, spearheaded by Gamers Nexus (GN), the PC and electronics manufacturer Asus has agreed to implement a comprehensive number of changes to its support and repair systems. Among various commitments, Asus says it will create a team dedicated to resolving all outstanding issues raised in customer surveys and a new US-based support centre.
The full list of changes and agreements has been posted by Gamers Nexus, as all of this came about due to the investigative work of Steve Burke...