Asus further outlines how it's improving its RMA process in follow-up to initial tone-deaf response: 'we are committed to doing better'

Asus has outlined how it will update its repair service for faulty products, in another response to customer outcry about its poor service.

A new document from Asus includes more information on how it will go about changing a returns process. A process which has very recently been exposed as ineffective and ludicrous by customers struggling to use it for its intended purpose.

Asus begins the document with an admission it "recognizes that our warranty, RMA communications, and repair...