Asus' tone deaf response to ongoing RMA support issues isn't going to encourage me to keep recommending Asus tech

Almost a week on from a Gamers Nexus video detailing its own, and many others' terrible RMA experiences with Asus' customer support, the company has finally released a statement addressing what it calls "some gaps in our RMA communication process in the US and Canada."

And it's still not a good look.

I've said this to Asus myself; it's a pretty damned tone deaf response to the issue. Its statement, which you can read in full below, seemingly absolves itself of any problems within the process beyond poor communication...