Amazon Prime Video subscriber paid Rs 1,499 for a year, but ads appeared before the plan expired; court orders Rs 9,499 payout

A Hyderabad consumer commission has directed Amazon Prime Video to pay Rs 9,499 to a subscriber after advertisements appeared during his paid annual membership and the platform sought an additional Rs 699 for ad-free viewing. The commission held the platform guilty of deficiency in service and unfair trade practice, ordering a full subscription refund, Rs 5,000 in compensation and Rs 3,000 towards litigation costs.