Myntra failed to deliver order, then cancelled without explanation: Customer lost chance to buy 5-gram gold at lower price; consumer court orders Rs 60,000 payout

Myntra has been ordered to pay Rs 50,000 in compensation after a Kurnool consumer court found it failed to deliver a 5-gram gold coin ordered in October 2025, refused cancellation for 41 days citing its own policy, and then cancelled the order unilaterally without explanation. The court rejected Myntra's claim that it bore no liability as an intermediary, ruling that collecting payment and platform fees made it directly responsible.