HUL ordered to pay Rs 50,000 after customer receives 70g instead of 90g Surf Excel pouch

Hindustan Unilever Limited faced liability for an underweight Surf Excel detergent pouch. A consumer had purchased a packet that was significantly lighter than advertised. The state commission upheld the company's liability but reduced the awarded compensation. HUL's appeal resulted in a revised payout for the consumer. The company was directed to pay a reduced amount for mental agony and litigation costs.