ICICI Lombard denied health insurance claim, stating the policy was cancelled; policyholder wins the case in consumer court, here’s why

An insurer's appeal was dismissed by the Delhi State Consumer Commission. ICICI Lombard failed to submit its written statement within the legal timeframe. This procedural lapse meant the insurer lost its defense opportunity. The policyholder's claim was then upheld based on available evidence. This case highlights procedural compliance importance for insurers.