'I was in denial with the idea of quick commerce’: BigBasket’s Hari Menon

BigBasket founder Hari Menon is stepping down as CEO after 15 years, reflecting on the company's evolution from scheduled deliveries to embracing quick commerce. Initially skeptical, Menon witnessed rapid consumer adoption of 10-minute grocery services, a shift that reshaped the market. He passes the leadership baton to Amit Nanda, aiming to navigate intensified competition and regain market share through quality and private labels.