Customer service no longer a cost centre in AI era: HGS CEO Venkatesh Korla

Artificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving away from cost-centric approaches. AI enables personalized customer interactions at scale. Hinduja Global Solutions (HGS) sees significant AI influence in its revenue. Despite recent financial dips, HGS is stabilizing and expanding its AI-led engagements. The company is also focusing on growing its healthcare business.