'I walked out of my toxic job, and my boss told me to go back in for one last thing': A nursing home receptionist's story and the crisis behind it

A receptionist at an assisted living facility resigned after being forced to manage residents with dementia attempting to leave, a task beyond her role and training. This incident highlights a systemic safety crisis in nursing homes, where understaffing and a lack of proper protocols endanger vulnerable residents and lead to worker burnout.