20,000 bags stranded after technical issue at major airport leaves travelers scrambling

British Airways is speaking out after a recent technical issue at Heathrow Airport left thousands of passengers separated from their luggage and many travelers angry. 

The disruption occurred last Friday at Heathrow’s Terminal 5, British Airways’ main hub, after what airport officials described as a technical issue involving the baggage system.

The outage prevented luggage from being processed for several hours — creating long lines and piles of stranded suitcases throughout parts of the terminal...