Employee wins Rs 50,000 compensation from EPFO for 10-year delay in processing EPF transfer claim

The Chandigarh Consumer Commission ruled that the EPFO cannot use software issues as an excuse for a decade-long delay in transferring an employee's PF funds. Despite the EPFO's claims of technical difficulties, the commission found an inordinate and unexplained delay, amounting to deficiency in service. The EPFO was directed to pay Rs 50,000 as compensation and litigation costs.