The My Pleasure Advantage: Why Chick-fil-A Wins on People – Webinar Recap

In a recent webinar conversation with Nicholas Lawrence (Nicholas L.), Executive Director of People & Culture at Chick-fil-A Restaurants, local franchise – Indianapolis, and SPARK HR 2026 speaker, he shared how to be an organizational culture architect and how to make your organization a gold standard of service.

During the webinar, three themes emerged on how to make organizational culture the best it can be:

1. Culture = Consistent Standards Over Time

Culture can’t be a buzzword.