AI won’t fix your company

When a global financial services firm sought Sam’s guidance, the problem seemed familiar. The firm had deployed AI tools across its business. Adoption was uneven, and the gap between teams was growing.

In some corners of the organization, people were already using AI to draft client materials, summarize research, and speed up analysis. In others, they avoided it entirely: unsure what was permitted, worried about quality, or skeptical that leadership really meant it. Managers were fielding questions they weren’t equipped to answer.