Visa Says AI Can Shop but Trust Still Has to Close the Sale

Watch more: The Edit With Visa’s Andrew Torre

ChatGPT’s consumer debut may have been only three years ago, but Visa’s leadership said the company is hardly new to artificial intelligence (AI) or turning it into a commercial advantage.

In a conversation with PYMNTS CEO Karen Webster, Andrew Torre, president of Visa’s value-added services division, said Visa has used AI for decades to detect fraud and score risk in milliseconds. Those capabilities now look like prerequisites as commerce...