ATM error took Rs 10,000 from Surat man. 9 years later, that glitch won him Rs 3.28 lakh

A consumer court in Surat has ordered Bank of Baroda to pay over Rs 3 lakh to a customer after it failed to refund Rs 10,000 from a failed ATM withdrawal for nearly nine years. The customer pursued the matter for several years. The court cited RBI rules on timely refunds, and the ruling highlights the importance of bank accountability in handling customer complaints.