Sears AI chatbot chats and audio files found exposed online

Despite having only five remaining retail outlets, Sears still has an active and widely used Home Services division, complete with an AI chatbot. Unfortunately, that chatbot was reportedly quietly leaking customer conversations to anyone who knew where to look, according to WIRED.

Security researcher Jeremiah Fowler discovered three publicly accessible databases last month containing 3.7 million chat logs, 1.4 million audio files, and transcripts captured between 2024 and this year, according to WIRED's report.