Burger King AI listens to workers

The next time you pull up to the drive-thru at Burger King, you may notice something different. The greeting might sound warmer. The thank you might feel extra intentional. That could be Patty. The company is expanding a new AI-powered assistant that listens to employee headset interactions and tracks how staff speak with customers. The goal, according to executives, is simple. Create friendlier restaurants and smoother operations. But the rollout raises a bigger question. When does coaching become monitoring?