How one big city is letting AI agents in

The next wave of AI will be defined by agentic systems that can take actions: query databases, navigate portals, retrieve records, and increasingly interact with public digital infrastructure at scale.

That shift is already showing up as traffic hitting government sites and services is becoming machine traffic. Some of it is benign (search and discovery). Some of it is ambiguous (scraping and automated browsing). And some of it could become actively harmful if agents can reserve scarce services...