Everything you’ve heard about the ‘SaaSpocalypse’ is wrong

Silicon Valley is rallying around a new extinction narrative. Agentic AI, autonomous systems capable of executing workflows on their own, could make traditional software-as-a-service (SaaS) applications obsolete. Big Tech investors worldwide argue that if artificial intelligence agents can update customer relationship management (CRM) records, create project tickets, and resolve support requests autonomously, companies may soon question whether to continue to pay per-seat subscription fees for software designed primarily for human operators.