Southwest Airlines Testing Another Unpopular Change: 'Insult to the Passengers'

Over the past several months, the once customer-friendly Southwest Airlines has made a number of unpopular moves that have negatively impacted the average customer. Now, the airline is testing another one.

After ending its longstanding "bag fly free" policy and moving to assigned seating, Southwest Airlines has run into some very high-profile problems. Now, as the airline attempts to bounce back from the public backlash it has received, it seems to just be creating more negative headlines for itself.