Passengers rip airline for new seating policy: 'It is as bad as everyone is saying'

Dallas-based Southwest Airlines has come under fire from passengers after it made a major process change just over a month ago.

Southwest transitioned Jan. 27 from its open seating policy, and passengers now must select their seats or be assigned specific spots.

Passengers have shared their frustrations with the new policy on social media. They say they have issues reading the seat numbers, run into snags with the boarding flow and are unable to spread out on the plane.

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