From the Magazine: Closing the online trust gap

Canadian distributors and retailers need to do more to win e-commerce customers

One of the first things I read this year was Roland Berger’s annual Automotive Aftermarket Pulse report. The consulting firm’s survey-based global study offers valuable insights into the current state and future direction of the industry. But its findings on the state of online parts commerce stood out the most for me.

Globally, B2C purchases of parts have declined by 5 per cent in 2025, from 56 per cent the previous year to 51 per cent.