AI that you can get behind: Syracuse claims snow complaints have dropped 30% since it partnered with the right GPS tech firm

Residents of Syracuse, New York — America’s snowiest city — once barraged a service hotline with street neglect complaints during blizzards, even if plows had passed two hours earlier but the work was hidden by fresh snow.

Now public trust seems to be rising as Syracuse and other cities across the U.S. integrate upgrades such as video monitoring, GPS mapping and artificial intelligence into snow operations that once relied almost entirely on manual planning.

Syracuse was one...