Flight Attendants Blast 'Out of Touch' Southwest Airlines After Recent Changes

Back in January, Southwest Airlines officially ended its longstanding open-seating policy, moving to an assigned seating model for the first time. The change came a few months after Southwest ditched another longstanding policy when it began charging for checked baggage.

While Southwest had months to prepare for any logistical challenges from the two major changes, things have not been going well for the airline, as the new policies have not been going smoothly.

Predictably, the flight attendants...