Faulty lavatories and damaged seat on airline: Rs 1 lakh compensation awarded to business class air traveller by Consumer Commission

A business class passenger flying from San Francisco to Delhi was awarded Rs 1 lakh by a consumer commission. She faced non-functional lavatories, broken tray tables, and non-working entertainment systems on her Rs 2.49 lakh flight. The commission ruled the airline provided deficient service, causing mental agony and inconvenience, thus ordering compensation and litigation costs.