Hotline Callers Press "2" For Spanish...Get Heavily Accented English Instead

Yeah, not ideal. Contrary to some, Washington State's AI program is not called "Consuela."

Source: Associated Press

SEATTLE (AP) — Press 2 for Spanish ... accent?

For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have instead heard an AI voice speaking English in a strong Spanish accent. The agency has since apologized and says it fixed the problem.

Washington resident Maya Edwards learned of the AI-accented...