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A Tale of Two Mindsets: How CUs and FinTechs Can Turn Culture Clash Into Collaboration

As noted in a recent Tracker from PYMNTS Intelligence and Velera, credit unions (CUs) are at a critical inflection point in their modernization journeys. Driven by rising member expectations for digital-first, artificial intelligence (AI)-enabled and embedded financial experiences, CUs are having to make innovation an increasingly urgent priority. At the same time, many FinTechs, encountering slower momentum with large national banks, are gravitating toward CUs as strategically aligned innovation partners.

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