Gains with a human connection remains consistent in age of AI: Zoom COO Aparna Bawa

The Eric Yuan-founded company subsequently went public, in April 2019, and its explosive expansion during the Covid-19 pandemic pushed its market capitalisation from about $9.2 billion at listing to a peak of $159 billion by October 2020. However, since the pandemic, it has seen modest revenue growth, with the market cap falling to $27 billion, as of early 2026, even as it remained profitable.