Southwest Airlines Makes More Changes After Major Problems

Last month, Southwest Airlines officially ditched its longstanding open-seating policy as it embraced an assigned seating model. However, even though the airline had months to prepare for the change, it still ran into some major problems with the rollout, leading to continued changes.

After ending its "bags fly free" policy back in May of last year, Southwest had already been having problems with handling the surge in carry-on luggage. However, the recent change to assigned seating appears to have only made things worse...