I've helped lead AI adoption at both PwC and Freshworks. Here are 3 common AI mistakes I see workers making.

Geetha Rajan

• Geetha Rajan is a Freshworks strategy leader, and previously led upskilling at PwC.
• She says employees should avoid three mistakes when adopting AI tools.
• Rajan said it's crucial for workers to learn how to think strategically and not outsource thinking.

This as-told-to essay is based on a conversation with Geetha Rajan, a director on the global strategy team at Freshworks, a SaaS company. She's based in the San Francisco Bay Area. Her identity...