Verizon customers face 35-day wait to unlock paid-off phones under policy change

Verizon has added on a step for customers wanting to unlock their fully paid-off devices by introducing a new waiting period in certain cases.

Under Verizon’s current device-unlocking policy, customers who pay off their payment agreement balance online or in the My Verizon app have to wait 35 days before their phone will be unlocked.

The same delay applies if a Verizon Gift Card is used to buy a smartphone or customers pay off the remaining balance.

The delay also applies to...