If AI is doing the work, leaders need to redesign jobs

Most managers are using AI the same way they use any productivity tool: to move faster. It summarizes meetings, drafts responses, and clears small tasks off the plate.

That helps, but it misses the real shift.

The real change begins when AI stops assisting and starts acting. When systems resolve issues, trigger workflows, and make routine decisions without human involvement, the work itself changes. And when the work changes, the job has to change too.

Let’s take the example of an airline and lost luggage.