Southwest Airlines Faces New Problem After Ending Free Bags

Last year, Southwest Airlines made the surprising decision to begin charging customers for checked baggage, ending its longstanding "bags fly free" policy. Now, several months after ending free bags, Southwest is still having problems, and those problems have only seemed to be exacerbated by its new assigned seating policy.

Southwest Airlines Policy Changes

For decades, Southwest Airlines stood out from other airlines thanks to its generous checked bag policy and its democratic open-seating policy.