Alibaba's overloaded AI chatbot stops issuing coupons, asks shoppers for patience

Since last month, Alibaba has sought to make Qwen a one-stop shop where users can access its other apps directly in the chatbot and ​complete payments, much like Google integrates its ​Gemini chatbot into apps like Maps. However, the rollout of ‌what the ‍ecommerce giant calls the chatbot's agentic AI strategy has ‍been marred by technical difficulties since the start of ‌the coupon giveaway.