Billing Shifts From Back-Office Chore to Customer Loyalty Test

Streamlining billing and payments optimizes the entire customer experience, Paymentus President and CEO Dushyant Sharma writes in a new PYMNTS eBook, “2025’s Over/Under: The Bets That Paid Off.”

As the economic environment continues to be somewhat challenging for households, service providers are looking for ways to ensure that customers are able to pay their nondiscretionary bills with ease, while also ensuring an improved quality of service. We have found technology can help achieve what was previously deemed to be impossible ...